Refund Policy
Our commitment to fair and transparent refund practices
Last updated: January 1, 2026- 01
Nature of Our Services
Revolution Farming Group provides intangible, service-based deliverables including workflow documentation, reporting systems, and internal policy materials. Because these services involve the direct application of professional time and intellectual labor, they differ fundamentally from physical or digital product purchases. This distinction is central to understanding how refunds are evaluated and processed.
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Deposits and Retainer Fees
Deposits and retainer fees paid to initiate a service engagement are generally non-refundable once work has commenced. These fees compensate the Company for reserving capacity, conducting initial analysis, and beginning preliminary work on your behalf. Exceptions may be made at the Company's discretion in cases of documented extenuating circumstances before any work has begun.
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Refund Eligibility Window
Refund requests must be submitted within fourteen (14) calendar days of the delivery of a final project deliverable or the invoice date, whichever is earlier. Requests submitted after this window will not be eligible for a refund under standard policy terms. Ongoing monthly retainer services follow a separate pro-rata adjustment process described in Section 10.
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Grounds for Refund
A refund may be considered where the Company has materially failed to deliver the agreed scope of work within the agreed timeframe and has not remedied the deficiency within a reasonable cure period. Dissatisfaction with a deliverable that meets the agreed specifications does not, by itself, constitute grounds for a refund. Refund decisions are made on a case-by-case basis after review of the facts and supporting documentation.
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Revision Process Before Refund Request
Before submitting a refund request, clients are strongly encouraged to utilize the revision rounds included in their service agreement. Most deliverable concerns can be resolved through the revision process, which is designed to ensure that final outputs meet your specific operational needs. Refund requests submitted without first pursuing available revisions may be denied.
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Partial Refunds for Incomplete Work
In cases where an engagement is terminated before completion, refunds will be calculated based on the value of work not yet performed relative to the total contract value. Work completed and deliverables already provided to the client are not eligible for refund. Any partial refund amount will be agreed upon in writing between the parties.
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Client-Initiated Cancellation
If a client cancels a project after work has commenced, no refund will be issued for work already performed. Any deposit, advance payment, or retainer covering work completed up to the cancellation date will be retained by the Company. If the advance payment exceeds the value of work performed, the Company will issue a credit or refund for the unused portion, less any administrative fees.
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Company-Initiated Cancellation
In the event that Revolution Farming Group cancels an engagement for reasons other than client breach, the Company will refund any fees paid for work not yet performed. Notice of cancellation will be provided in writing with reasonable advance notice where circumstances permit. The Company's liability in such cases is limited to a refund of amounts paid for unperformed services.
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Force Majeure and Unforeseen Circumstances
Where either party is unable to fulfill their obligations due to force majeure events, refund terms will be negotiated in good faith based on the circumstances and any work completed prior to the event. The Company will make reasonable efforts to resume or complete services following the resolution of any force majeure event. Credits toward future engagements may be offered as an alternative to cash refunds in such cases.
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Monthly Retainer Adjustments
For ongoing monthly retainer engagements, clients may cancel with written notice per the terms of their service agreement. Fees for the current billing period in which notice is received are non-refundable. Where services for that period have not yet been delivered, a pro-rata credit may be applied to a final invoice or issued as a refund at the Company's discretion.
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Duplicate or Erroneous Payments
If a client is charged in duplicate or an invoice is issued in error, a full refund of the erroneous amount will be processed promptly upon verification. Such requests should be submitted in writing with supporting documentation, including payment confirmation and invoice reference numbers. Verified erroneous payments will be refunded within ten (10) business days.
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How to Submit a Refund Request
To request a refund, please contact us in writing using the contact information provided at the bottom of this page, including your company name, the service agreement or invoice reference, the date of engagement, and a detailed explanation of the grounds for your request. All refund requests are reviewed within five (5) business days of receipt. We may request additional information or documentation to complete our review.
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Review and Decision Process
Upon receipt of a refund request, we will acknowledge it in writing and initiate a review of the relevant service records, deliverables, and communications. Our decision will be communicated to you in writing within ten (10) business days of acknowledgment. All refund decisions are final unless new material information is presented within seven (7) days of the decision.
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Refund Method
Approved refunds will be issued via the same payment method used for the original transaction wherever possible. If the original payment method is unavailable, alternative arrangements will be made by mutual agreement. Refunds will be processed within fifteen (15) business days of written approval and may take additional time to reflect in your financial account depending on your payment provider.
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Service Credits as Alternative
In some cases, the Company may offer a service credit toward a future engagement in lieu of a monetary refund. Such credits are valid for twelve (12) months from the date of issuance and are non-transferable. Acceptance of a service credit is voluntary and does not waive the client's right to pursue other remedies under these Terms.
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Non-Refundable Circumstances
Refunds will not be issued for services that have been delivered and accepted, regardless of subsequent changes in the client's circumstances, business direction, or strategic priorities. Fees are also non-refundable where the inability to deliver services resulted from the client's failure to provide required materials, approvals, or information on time. Change-of-mind after delivery of agreed deliverables does not constitute valid grounds for a refund.
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Disputes Over Deliverable Quality
Where a client disputes the quality of a deliverable, the Company will first attempt to resolve the matter through the revision process outlined in the applicable service agreement. If the dispute cannot be resolved through revisions, the parties may agree to engage a neutral third party to evaluate whether the deliverable meets the agreed specifications. The cost of any such review will be shared equally between the parties unless the review finds material non-compliance, in which case the Company bears the cost.
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Chargeback Policy
If a client initiates a payment dispute or chargeback through their bank or payment provider without first contacting us to resolve the matter, we reserve the right to suspend all current and future services pending resolution of the dispute. Chargebacks filed against valid invoices for delivered services may result in the engagement of collection processes. We encourage all clients to resolve billing concerns directly with us before involving third-party financial institutions.
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Limitation on Refund Amount
In no event will the total refund issued to a client exceed the amount actually paid by that client for the specific service engagement to which the refund request relates. The Company is not liable for any consequential, indirect, or incidental losses claimed in connection with a refund dispute. This limitation applies to the fullest extent permitted by applicable law.
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Policy Updates
Revolution Farming Group reserves the right to update this Refund Policy at any time. Changes take effect upon posting to our website, as indicated by the "Last Updated" date. The version of this policy in effect at the time a service agreement is signed governs refund requests related to that engagement. We encourage clients to review this policy before beginning any new engagement.
Contact Information
For any questions related to this policy, please reach out to us directly.